Who are the players? Finding and characterizing stakeholders in social networks



Technological advances and the generalized use of the Internet provide the necessary conditions to exploit social networks. These inter-organizational systems involve several players, with different influences, roles and interests. To design social networks it is critical to identify its stakeholders. Neglecting their presence can hide network threats that can compromise its success, as well as the development or acceptance of its supporting information system. We present an approach for carrying out stakeholder identification considering the specific demands of social networks. We sought inspiration in stakeholder identification criteria for inter-organizational environments, in social network analysis, in business model theories, and in social theories. The result was an iterative approach that systematically helps refining the stakeholder set, their roles, and the social network context. We illustrate the use of our proposal through its application to Facebook.


Stakeholder identification


43 Hawaii International Conference on System Sciences (HICSS), January 2010

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Year 2015 : 1 citations

 Caniato, M., T. Tudor, and M. Vaccari. "Understanding the perceptions, roles and interactions of stakeholder networks managing health-care waste: A case study of the Gaza Strip." Waste Management 35 (2015): 255-264.

Year 2014 : 2 citations

 Cunha, Paulo Rupino, Ana Sofia Antunes, and João Barata. "MUVE IT: Reduce the Friction in Business Processes." Business Process Management Journal 20.4 (2014): 4-4.

 Caniato, M., Vaccari, M., Visvanathan, C., & Zurbrügg, C. (2014). Using social network and stakeholder analysis to help evaluate infectious waste management: A step towards a holistic assessment. Waste Management, 34(5), 938-951.

Year 2013 : 1 citations

 Antunes, Ana, and Paulo Rupino da Cunha. "Business Processes The Way They Should Be: Tuning For Low Friction And Sustainability." (2013).

Year 2012 : 1 citations

 Pacheco, C., & Garcia, I. (2012). “A systematic literature review of stakeholder identification methods in requirements elicitation”, Journal of Systems and Software, volume 85, issue 9, pp. 2171-2181.