Future Utility as a Key Dimension in e-Learning Quality



We propose future utility as an important dimension in the appraisal
of the quality of e-learning-based professional training. Our empirical results show that future utility is the second most important dimension of quality, following satisfaction. We also conclude that three major factors explain the perception of quality: training attitudes, training process and training utility. A relevant additional conclusion is that the length of the course affects final motivation and the perceptions of quality. These findings are useful for e-learning-based professional training providers, employers and all those who plan or evaluate the impact of e-learning courses.




International Journal Information and Operations Management Education, Vol. 3, #4, pp. 322-336, Inderscience, October 2010

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