How can User-Centered Design Affect the Acceptance and Adoption of Service Oriented Healthcare Information Systems



This paper examines healthcare information systems (HIS)
integration through service oriented architectures (SOA) and cloud computing
by employing a user-centred design (UCD) approach. In order to investigate
this area, three research issues were defined and tested through a case study
strategy. Our research is based on data collected from three hospitals that are
based in different European Union (EU) regions. Overall 29 participants from
Northern, Central and Southern EU states were interviewed and provided
significant data. From the research analysis it is revealed that two out of the
three proposed research issues were verified and show that: a) changes can be
introduced to the UCD process to improve the usability, acceptance and
adoption of integrated patient-centred HIS; b) Mantzana et al.’s (2007) method
can be used during UCD to uncover hidden key users and improve the
gathering of users’ needs, roles and profiles. As a result, we altered the UCD
process by adding new phases in the process. We expect that the new UCD
process will have implications to the research and practice and will help
developers to improve their software solutions.




International Journal of Healthcare Technology and Management, Vol. 13, #5, pp. 321-344 2012

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