Service Systems: Concepts, Modeling, and Programming



This book explores the internal workings of service systems. The authors propose a lightweight semantic model for an effective representation to capture the essence of service systems. Key topics include modeling frameworks, service descriptions and linked data, creating service instances, tool support, and applications in enterprises. Previous books on service system modeling and various streams of scientific developments used an external perspective to describe how systems can be integrated. This brief introduces the concept of white-box service system modeling as an approach to model the internal aspects and elements of service systems. This approach provides descriptions that can be used for service management, optimization, and analytics. Service Systems: Concepts, Modeling, and Programming is designed for researchers, teachers, and advanced-level students who want to learn about the new emerging field of service science and IS/IT practitioners who are looking for better ways to describe, model, and communicate services.


Service Systems, service descriptions, service modelling, service programming


Service Systems


Service Systems: Concepts, Modeling, and Programming, 978-3-319-10813-1, Springer, January 2014

Cited by

Year 2015 : 3 citations

 Self-organising socio-technical description in service systems for supporting smart user decisions in public transport
M Dr?goicea, JF e Cunha, M P?tra?cu - Expert Systems with Applications, 2015 - Elsevier

 Work System Theory as a Platform: Response to a Research Perspective Article by Niederman and March
S Alter - 2015 -

 Towards Model-Based Strategic Sourcing
L Rafati, G Poels - Achieving Success and Innovation in Global Sourcing: …, 2015 - Springer