Service Research



This chapter provides an outlook on two recent research streams from the field of services: service network analysis and service level engineering. Service network research seeks to understand what factors explain the topology and dynamic nature of service networks. Service level engineering proposes to improve service level management by considering customers’ business objectives rather than to focus on the IT infrastructure that provides the service. These streams look beyond the boundaries of services and focus on systems of services represented as networks and bring customers to take part of service systems.


service systems, service descriptions, service modelling, service programming


service Systems

Book Chapter

Fundamentals of Service Systems, 10, pp. 325-357, Springer, December 2015


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