Fundamentals of Service Systems



This book integrates seamlessly the fields of service innovation, design, semantics, analytics, optimization, co-creation, markets, and research
Each chapter includes a review section with questions, a project description, a list of key terms, and further reading
Includes a preface written by Jim Spohrer, the Director of IBM Global University Programs and driving advocate of the Service Science, Management and Engineering initiative
Enables training of T-shaped professionals who must have a deeply developed specialty area (e.g., business management or computer science) as well as a broad set of skills and capabilities in the field of services (e.g., service design and optimization)
A companion website provides additional materials and activities to help lecturers use the text in their teaching and to help students practice and reinforce their learning independently


service systems, service descriptions, service modelling, service programming


Service Systems

Edited Book

Fundamentals of Service Systems, 978-3-319-23194-5, Springer, December 2015


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